Privacy and Policy

VAMOS Taxis – Privacy Policy

Welcome to Vamos Technologies Ltd (trading as VAMOS). We respect your privacy and are committed to protecting the personal information we hold about you. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website, mobile application, and related services (collectively, the “Services”). By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Who We Are

Vamos Technologies Ltd (trading as VAMOS) (“we,” “us,” “our”) is a technology platform connecting riders with third-party taxi drivers, companies, and cooperatives.

We operate as a Software-as-a-Service (SaaS) provider, facilitating transportation requests and payment processing on behalf of independent drivers and taxi operators.

Our contact details are listed at the end of this Privacy Policy. If you have any questions about how we handle your personal data, please contact us directly.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data that we collect when you:

Visit or use our website or mobile application.

Communicate with us via phone, email, or other means.

Interact with us on social media or use any other features or services that link to this Policy.

It does not apply to any third-party services or websites that are not under our control, even if they are accessible through our Services. We are not responsible for the privacy practices of third-party providers, and we encourage you to read their privacy policies.

3. Information We Collect

We collect or receive various categories of personal data about you, depending on how you use our Services:

Account Registration Data

Name, email address, phone number, date of birth, and profile photo (if applicable).

Payment information (e.g., credit/debit card details), which is typically processed by our third-party payment provider (e.g., Stripe).

Usage Information

Details of your rides, including pickup/drop-off locations, timestamps, mileage, and fare information.

Driver-related data such as licensing, insurance details, and vehicle information (for Drivers).

Location Data

With your consent, we collect real-time location information from your mobile device to facilitate ride requests, calculate fares, and ensure safety. You can disable location services at any time in your device settings, though this may affect certain features of our Services.

Communications and Feedback

Any information you provide when contacting our support team, submitting feedback, or completing surveys.

Device and Technical Information

IP address, browser type, operating system, mobile device identifiers, and app version.

Cookies, web beacons, and other tracking technologies used to improve your experience and analyze usage patterns.

Information from Third Parties

We may receive additional information from background check providers, payment processors, marketing partners, or other third parties if it is necessary for providing our Services or complying with legal obligations.

4. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery and Customer Support

To match Riders with Drivers, process payments, calculate fares, and manage ride requests.

To provide user support, address technical or service issues, and communicate important updates.

Account Management

To facilitate account registration, authentication, and management.

To personalize your experience on our platform, including saving preferences and settings.

Safety, Security, and Fraud Prevention

To verify identities, conduct background checks (for Drivers), and ensure compliance with local regulations.

To detect, investigate, and prevent fraudulent transactions, unauthorized access, or illegal activities.

Research and Development

To analyze usage trends, improve our products and features, and develop new services based on user feedback.

Marketing and Communications

With your consent (where required by law), to send newsletters, promotions, or other relevant information about our services or those of trusted third-party partners.

You can opt out of marketing communications at any time.

Legal Compliance

To comply with applicable laws, regulations, and lawful requests from governmental authorities.

To enforce our Terms and Conditions, defend our legal rights, and protect users from potential harm.

5. Sharing Your Information

We do not sell your personal data. However, we may share information with the following categories of recipients:

Third-Party Taxi Companies and Drivers

We share necessary details (e.g., pickup location, contact information) to facilitate the ride.

Service Providers

Payment processors (e.g., Stripe) handling fare payments and financial transactions.

Hosting, analytics, and security service providers assisting in our business operations.

Legal and Safety

Law enforcement or public authorities when required by law or to protect our rights and safety (e.g., to investigate fraud or respond to legal requests).

Business Transactions

In connection with a merger, acquisition, reorganization, or sale of assets, where personal data may be transferred as part of the transaction.

With Your Consent

In any other situation where you have explicitly agreed to our sharing of your data.

6. Cookies and Other Tracking Technologies

We and our partners use cookies, web beacons, pixels, and similar technologies to:

Remember your preferences and improve user experience.

Analyse site traffic and usage trends.

Personalize content and advertising, where applicable.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by law. When we no longer need your information, we will take commercially reasonable steps to delete, aggregate, or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of your personal data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. Your Rights

Depending on your jurisdiction and applicable data protection laws (e.g., GDPR), you may have certain rights regarding your personal data, including:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct any inaccurate or incomplete data.

Erasure (Right to Be Forgotten): Request that we delete your personal data in certain circumstances.

Restriction: Request that we restrict our processing of your data.

Objection: Object to the processing of your data if it is based on our legitimate interests.

Data Portability: Receive your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details in the “Contact Us” section. We will consider and respond to all requests in accordance with applicable laws.

You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK, if you believe your rights under data protection law have been violated.

10. International Data Transfers

If you access our Services from outside England and Wales, please note that your personal data may be transferred to and processed in countries that may not provide the same level of data protection as the laws in your jurisdiction. In such cases, we ensure that appropriate safeguards (such as standard contractual clauses or equivalent measures) are in place to protect your personal data.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently gathered personal information about a child, please contact us so we can delete such data.

12. Third-Party Links

Our Services may contain links to websites or services operated by third parties. We have no control over their privacy policies or practices and are not responsible for their content or data handling. We encourage you to review the privacy notices of any third-party sites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will provide notice via our Services or other means and indicate the “Last Updated” date at the top of this Policy. Your continued use of our Services after any update indicates your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:

Vamos Technologies Ltd (trading as VAMOS) 71-75 Shelton St, London WC2H 9JQ, UK [email protected]